ICB Information

What is the Norfolk and Waveney ICB?

The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others, and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.

The ICB is responsible for commissioning healthcare services for our local population and this will include all primary care services dental, pharmacy, optometry, and general practice.

The ICB believe the best way to ensure our patients receive the care they deserve and the services they need is to work together with our providers. Our governance is through the Primary Care Commissioning Committee, which is a sub-committee of our Board. The scope of the Committee has been expanded to include all primary care services and will include representation from the Community Pharmacy Locals (LPCs) . The Medicines Optimisation team will still be continuing their services and you can continue to contact them on nwicb.medsqueries@nhs.net for medicines queries.

The ICB have identified three key priorities that need to be addressed:

  • The first priority is to listen to your views and hear about your concerns. We will be asking you for your feedback and we welcome having an open and honest discussion with you about the future of pharmacy services in Norfolk and Waveney and how we can support you.
  • Our second priority is to consider how we can retain our local pharmacy workforce and allow you to develop your skills and expertise, offer opportunities for you to provide some services in a different way where possible, and to encourage individuals to come and work in our area.
  • Our third priority is to listen to our patients and their lived experience, and to ensure our local population has access to pharmacy when needed. We can only do this successfully by working in partnership with the pharmacy profession, our other system partners such as general practice, and organisations such as Health Education England.

How will the ICB keep in contact with you?

The ICB will be setting up different ways to keep in contact with our local practice teams and provide the opportunity for you to contact us – and we very much welcome hearing your thoughts on this. It could include any or a mix of the following:

  • Social media;
  • A regular newsletter;
  • A website for accessing guidance and local policies

If you have any queries or wish to share your ideas on ways we keep in contact, please raise them with your LPC representatives who meet with the ICB monthly.

To visit the Norfolk & Waveney ICS website click here

Click here for the ICB complaints process.